HR Officer

The HR officer will be responsible for managing a range of HR activities including payroll, recruitment, employee relations, HR policies and procedures, performance monitoring, training and development, compliance with labour law and organisational policies, and providing solutions to a wide spectrum of complex HR issues. The role will collaborate with all the WCA countries and report to the HRD of West and Central Africa to ensure effective implementation of HR practices, maintain a positive work environment that aligns with organisational values, and participate in other HR initiatives as well as HR reporting and analysis.

• Administer and manage recruitment process for regular, temporary staff and interns as applicable for assigned positions and when needed
• Schedule, organize, and manage the recruitment and selection process (obtain approvals, post adverts, source, screen candidates, schedule interviews, and maintain a pool of potential candidates)
• Work closely with hiring managers and HRD to finalize requisitions and develop recruitment strategies to present a shortlist of candidates
• Research, attract, screen, and refer top talent using innovative selection tools to build a strong candidate pipeline
• Support the creation of job descriptions and role profiles based on position and organizational requirements
• Conduct reference and background checks for recommended candidates

Onboarding and Offboarding

• Ensure compliance with onboarding processes within deadlines and availability of access (email, systems, mandatory training, etc.)
• Ensure availability of required information for integration of new staff
• Coordinate new employee orientation schedules with other departments
• Conduct induction sessions to integrate new employees into their roles and work environment
• Manage offboarding processes, including organizing exit interviews

Performance Review

• Provide guidance to staff on performance review and improvement processes
• Provide training and assistance for staff performance evaluations
• Offer specialist advice to managers and staff on performance and employee relations issues
• Ensure 100% completion of performance evaluations (mid-term and year-end) within deadlines

Training

• Ensure mandatory training is completed on time at 100% by staff
• Assist in the development of training plans and actions

Human Resources Policy Administration & Compliance

• Support the HRD in implementing, maintaining, and updating HR policies and procedures in line with global policies and local labour laws
• Ensure HR records and files are updated accurately and confidentially (contracts, probation, insurance, pension, work permits, statutory requirements, etc.)
• Monitor and update staff information in HRIS
• Support disciplinary and grievance processes in line with country legislation

Payroll Management

• Run payroll processes with third parties to ensure employees are paid accurately and on time
• Manage payment of salary taxes across all countries
• Prepare salary re-invoices
• Coordinate with finance managers to ensure timely salary payments
• Ensure salary data accuracy and update in HR systems
• Communicate headcount information monthly

Administration Management

• Track leave and absences
• Administer employee insurance:
  • Expatriate insurance (ensure quarterly premium payments)
  • Health insurance (timely entry and exit)
  • Supplementary retirement insurance (entry, withdrawal, payment)
• Prepare national insurance and related legal declarations
• Manage staff medical coverage administration
• Monitor temporary staff (contracts and working hours)
• Update employee files and ensure compliance with required documentation
• Maintain mandatory HR records
• Assist in drafting HR correspondence
• Update organizational charts and maintain staff lists
• Liaise with authorities for work permits
• Keep staff information updated in HR systems
• Ensure compliance with legal HR obligations
• Monitor internal HR communications
• Coordinate annual medical check-ups and social activities
• Respond to staff queries and act as subject matter expert

Reporting

• Implement and maintain HR dashboards (staff movements, work-related incidents, etc.)
• Collect and prepare data for social and HR reports (salary, promotions, hires, resignations, training, overtime, etc.)
• Develop HR dashboards for subsidiaries in the region
• Update databases and monitor HR IT systems

Requirements

• Master's in Business or Human Resources Management or related field preferred
• Minimum of 8 years of relevant HR experience (recruitment, payroll, employee relations, HR administration, performance management, reporting, and development)
• Fluency in English and French is mandatory
• Strong project management skills with ability to manage multiple priorities
• Excellent computer skills (Microsoft Office, advanced Excel, HRIS experience preferred)
• Strong analytical and data interpretation skills
• Payroll experience
• SAP experience

ESSENTIAL SOFT SKILLS

• Commitment to core organizational values (reflection, inclusion, integrity, respect, transformation)
• Creative, responsible, and responsive strategist
• Excellent communication skills with high confidentiality standards
• Strong people management and supervisory skills
• Energetic and enthusiastic approach
• Self-starter able to thrive in a fast-paced environment

Preferred Skills, Abilities, and Functions

• Ability to deliver training programs
• Proven ability to manage workload under tight deadlines
• Strong planning and organizational skills
• Team player with ability to conduct staff training
• Strong attention to detail
• Ethical and diligent
• Resilient and adaptable
• Ability to deal with ambiguity
• Problem-solving mindset
• High level of personal ethics

Competencies Adaptability & Resilience

• Open to change and adjusts behavior accordingly
• Promotes an inclusive and accepting workplace

Entrepreneurial Mindset

• Thinks creatively and holistically
• Takes calculated risks and maximizes opportunities

Results Orientation

• Pursues goals persistently and achieves results
• Communicates vision to drive team performance

Execution Excellence

• Improves efficiency in processes and systems
• Maintains strong focus on quality

Strategic Orientation

• Understands business environment and key impacts
• Develops strategy through analytical thinking

Building Teams and Talent

• Empowers team through knowledge sharing and delegation
• Recognizes achievements and builds rapport

Customer Centricity