BRM / Engagement Manager
Manage strategic client relationships, accelerate revenue growth, and champion AI-driven transformation across regulated healthcare industries.
Job Description
Position summary
Position summary
The Engagement Manager will lead strategic client relationships across business and technology functions, driving account growth, executive engagement, and digital transformation initiatives within the MedTech and healthcare technology sectors. The role focuses on building trusted partnerships, identifying business opportunities, delivering measurable value, and managing account performance.
Key responsibilities
- Manage strategic client relationships and serve as the primary engagement lead for designated business units
- Build executive-level relationships and lead governance forums, business reviews, and strategic planning discussions
- Drive account growth, revenue generation, pipeline development, and new business opportunities
- Identify cross-selling and upselling opportunities across applications, infrastructure, cloud, data and AI, engineering, and consulting services
- Lead opportunity qualification, solution positioning, proposal development, and executive presentations
- Monitor customer satisfaction, account health, delivery performance, financial metrics, and business outcomes
- Develop technology roadmaps and transformation strategies aligned with client objectives
- Promote AI, automation, analytics, cloud modernisation, and digital transformation initiatives
- Manage account revenue, profitability, forecasting, contract negotiations, and commercial planning
- Coordinate consulting, sales, delivery, partner, and client teams to achieve strategic objectives
- Identify and mitigate account risks while ensuring effective governance and service excellence
- Significant experience in client services, consulting, account management, business development, or digital transformation
- Proven experience managing strategic MedTech, healthcare technology, life sciences, or other regulated-industry accounts
- Demonstrated success in executive stakeholder management, account growth, and large transformation opportunities
- Strong understanding of MedTech business processes, including quality management, regulatory affairs, manufacturing, supply chain, and commercial operations
- Knowledge of Quality Management Systems (QMS), CAPA, TrackWise Digital, SAP, CRM, and digital manufacturing solutions
- Familiarity with FDA 21 CFR Part 820, EU MDR, ISO 13485, and GxP environments
- Experience with Quality and Regulatory transformation, Veeva, SAP S/4HANA, ServiceNow, and AI-driven initiatives
- Strong commercial acumen, including contract negotiations, revenue growth, profitability, and business case development
- Excellent communication, presentation, negotiation, and relationship management skills
- Bachelor's degree in Computer Science preferred
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