Recruiter :
Salveena Imbert
- Secure & optimize a dynamic banking IT infrastructure. 🔒⚡
- Drive performance & innovation in a fast-paced tech environment. 🚀
- Be the backbone of a secure and efficient IT ecosystem. 💻
As a System Administrator, you will be a key player in maintaining, optimizing, and enhancing our diverse technology stack. You will be responsible for the overall health, performance, and security of our IT environment.
Missions:
- Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance
- Implement and provide support on GPO, VMware, M365, Active Directory and authentication services
- Implement and maintain backups, security, and redundancy strategies
- Provide end user support
- Responsible for the overall technical integrity of the team through expert knowledge of processes, offers, tools used
- Provide technical guidance to clients for tickets/change requests under escalation
- Provide required technical coaching to team members through regular quality reviews with Line Manager to identify coaching/competency enhancement needs and put in place improvement plans to ensure skills levels match both current and future operational needs
- Act as technical point of contact during projects/clients handover reviews to ensure required tests are carried out to assist Line Manager for handover readiness evaluation
- Co-ordinate with Line Manager to ensure quality of support and deliverables to customers on the day-to-day technical/operational activities in view of improving and re-enforcing efficiency of the team and improving overall quality of service
- Act as main point of contact for technical escalation and incident resolution during IT incidents
- Assess availability of necessary technical documentation on support activity and work with team members to ensure set up/maintenance of required knowledge base for messaging and collaboration services
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, and collaboration.
- Request fulfilment on standard/complex changes
- Software management (updates and configuration; scripting & automation) of a multi-tier live infrastructure
- Plan major upgrades and changes to ensure reliability and availability
- Liaising with clients as a main point of contact/support for essential changes to their systems
- Provides inputs to the team for change requests requiring advanced skills
- Work with the project lead to establish new change management processes for specific needs.
Incident Management:
- Provide support by responding to escalated issues, troubleshooting errors and developing technical solutions and process improvements. Identify systemic issues, and root causes of complex incidents
- Restore service as quickly as possible following an IT Incident / service outage-type Incident
- Escalate other teams on Incidents with the relevant investigation
- As appropriate, gather data and lay groundwork for Root Cause Analysis
- Be able to provide expert support for System Administrator team during major incidents
- Participate in crisis management activities and technical escalations.
- Formulate, document, and implement standardized processes and procedures for day-to-day management of messaging and collaboration services
- Support and coach the team on incident handling and change requests.
- Actively communicate with customer to correctly identify and resolve problems and manage their expectations
- Build strong relationships with internal and external stakeholders to maintain and improve service to users and enhance knowledge and information sharing
- Actively develop and foster a proactive, service-orientated culture within own teams
- Provide Reporting on operational issues to Line Manager
- Technical debriefs with IT Manager and the team on operational issues
- Identify areas of improvement on operations with IT Manager
- Assists in smooth transitioning of projects into operations with a reporting to the IT Manager and the Project Manager.
